Refund policy
Last updated: October 18, 2026
At HYSFIT, we are committed to providing quality fitness and wellness products and a positive shopping experience. This Return & Refund Policy explains how we handle returns, refunds, exchanges, order cancellations, and product issues.
1. Return Eligibility
Eligible products may be returned within 30 days of delivery, subject to the conditions outlined in this policy.
To qualify for a change-of-mind return, products must be unopened, unused, sealed, and in their original packaging, with all labels and safety seals intact.
Due to the nature of nutritional supplements and hygiene considerations, opened, used, or unsealed supplement products are generally not eligible for change-of-mind returns.
Customers must provide proof of purchase, such as an order number or order confirmation.
These conditions do not limit any rights or remedies available under applicable consumer protection laws.
2. How to Start a Return
To request a return, please contact our customer support team at support@hysfit.com before sending any product back.
Please include the following information in your email:
- Your order number.
- The product you wish to return.
- The reason for your return request.
- Photos of the product and packaging, if applicable.
Our team will review your request and provide instructions if the return is approved.
Please do not send products to an address until you have received return instructions from HYSFIT.
3. Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery and contact us as soon as possible if your product arrives damaged, defective, or different from the item you ordered.
We recommend reporting these issues within 7 days of delivery and including the following information:
- Your order number.
- A description of the problem.
- Clear photos of the product and packaging, when available.
After reviewing your request, HYSFIT will provide an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.
When the issue is our responsibility, we will cover reasonable return shipping costs where applicable.
Reporting an issue after the recommended 7-day period does not automatically eliminate any rights you may have under applicable law.
4. Non-Returnable Products
For health, hygiene, and product-integrity reasons, the following products are generally not eligible for change-of-mind returns:
- Opened, used, or unsealed nutritional supplements.
- Products with removed or damaged safety seals due to customer handling.
- Products damaged, contaminated, or altered after delivery through customer handling.
Additional exclusions may apply if they are clearly disclosed before purchase.
These exclusions do not prevent customers from requesting appropriate remedies for products that are defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.
If you are unsure whether your product qualifies for a return, please contact us before sending it back.
5. Return Shipping Costs
For approved change-of-mind returns, customers are responsible for return shipping costs unless HYSFIT states otherwise.
If a product arrives damaged, defective, or incorrect, HYSFIT will cover reasonable return shipping costs where applicable.
Original shipping charges for change-of-mind returns are generally non-refundable unless required by law or otherwise stated by HYSFIT.
6. Exchanges
Exchanges may be available for eligible, unopened products, subject to product availability.
Please contact support@hysfit.com before returning a product to discuss your options.
If your order contains a damaged, defective, or incorrect product, we will work with you to provide an appropriate resolution.
7. Refunds and Processing Times
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to your original payment method within 5–10 business days after approval.
Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund.
If you have not received your refund after this period, please contact support@hysfit.com for assistance.
Refunds for canceled orders, undelivered orders, or other circumstances may be handled differently where required by applicable law.
8. Order Cancellations
If you wish to cancel an order, please contact support@hysfit.com as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has shipped.
If your cancellation is accepted before fulfillment, the applicable refund will be processed.
If HYSFIT cannot ship an order within the promised or legally applicable timeframe, we will comply with applicable requirements regarding shipping delays, customer notifications, consent to delays when required, and refunds for canceled or unshipped orders.
9. Consumer Protection and Legal Rights
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.
Where required by law, applicable legal rights take precedence over conflicting terms in this policy.
10. Contact Us
If you have questions about returns, refunds, exchanges, cancellations, or damaged products, please contact us at:
HYSFIT Customer Support
Email: support@hysfit.com
Please include your order number in your message so we can assist you efficiently.
Thank you for choosing HYSFIT and being part of our fitness community.